Cobbled in Jerusalem
Your shoes will never wear.
In fact with so much use of them
You’ll have them still whene’er
The time is come to meet your God;
Then at that Pearly Gate
St Pete will say, “You’re so well shod!
“Come in – no need to wait!”
Mrs SG and I are in Jerusalem, and yesterday we went into the walled city to poke around, buy some gifts and find a cobbler: a heel had fallen off one of my shoes and I couldn’t find it. At the Jaffa Gate we were accosted by a personable young guide, whom we didn’t hire but who showed us on a map where we could find a sandler who might perhaps cobble on the side.
We found the man – an old, old man – in Jewish Quarter Road, occupying an alcove packed with shoes and boots and a heavy-duty sewing machine. I showed my shoe and he said, “Come back in an hour.”
We did and the shoe was heeled. He’d added a bit of rubber to the other one too, to make them almost the same height. The work was functional rather than elegant, and looked robust. “How much?” I said. He indicated that it was up to me. I made the mistake of saying, “No, no, tell me how much I owe you,” to which he replied, “Fifty shekels.” That’s about US$14. My eyebrows lifted, my eyes widened and my blood ran cold, but what could I do?
Therefore I choose to believe that Jerusalem’s spiritual richness will imbue my shoes with supernatural longevity.
Later this month Mrs SG and I will be flying from Tel Aviv to London on the Turkish airline Pegasus. I’ve flown with them before and they’re OK – except that they’re very mean when it comes to the check-in baggage allowance: 20kg. Not 23kg, but 20kg. This is a nuisance, because from Adelaide to Tel Aviv we’re flying Cathay Pacific which allows 30kg.
So I went to the Pegasus website and found that we could ‘buy’ an extra baggage allowance. If booked at least 7 days in advance it would cost €33 for an extra 20kg bag: €16.50 Israel-Turkey (see screen-shot) + another €16.50 Turkey-UK.
That looked reasonable, so I set about arranging for an extra bag online. Aah, but as soon as I entered our reservation code an algorithm took over and the advertised International Baggage Fare rates were ignored. Suddenly it was going to cost us more than 6 times as much (see 2nd screen-shot, €1 = TL 6.17).
I put the matter to our travel agent, who simply confirmed the higher charge. I called Pegasus’s Israeli call centre and spoke to a lady who did the same and knew nothing of the advertised International Baggage Fare. I called Pegasus’s Turkish call centre and found myself speaking to the same lady.
Finally I asked my travel agent to make a formal complaint to Pegasus about their misleading website. Now I’m shaming Pegasus by the only means at the disposal of a powerless, unvalued, stroppy customer.